Theses

Dissertations.

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Combining Concepts and Language Models for Information Access

0
1 year ago
by in ,

Since the mid­dle of last cen­tury, infor­ma­tion retrieval has gained an increas­ing inter­est. Since its incep­tion, much research has been devoted to find­ing opti­mal ways of rep­re­sent­ing both doc­u­ments and queries, as well as improv­ing ways of match­ing one with the other. In cases where doc­u­ment anno­ta­tions or explicit seman­tics More >

hostnet

Van Case-Based Reasoning tot Information Retrieval; Case retrieval voor de helpdesk van een webhosting bedrijf

0
6 years ago
by in ,

The helpdesk depart­ment of Host­net, a web host­ing com­pany, daily receives 35 up to 50 ques­tions from its cus­tomers. Within the domain in which Host­net oper­ates, only few off-the-shelf man­u­als exist and this is par­tic­u­larly notice­able on the helpdesk. Cur­rently, only a few pos­si­bil­i­ties for knowl­edge man­age­ment and/or elic­i­ta­tion exist More >

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